I had an ap on my desktop to do quick scans and create PDF's. I clicked on it last week ans lost it

[Hyedagah]

I had an HP ap on my desktop I believe called Quick Scan. It allowed me to load a large number of pages to copy and save as a PDF. However last week I clicked on it and it disappeared. How do I get it back or is there another AP do do the same thing with my printer?

[Kuroi_Kenshi]

Hi @Hyedagah,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your Pinter!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Reinstall HP Software:

HP Smart App: This app allows you to scan, print, and manage your HP printer. You can download it from the Microsoft Store or directly from the HP website. Once installed, it provides similar scanning functions, including scanning multiple pages into a single PDF.

HP Full Feature Software and Drivers: Ensure that the HP Full Feature Software for your OfficeJet 5745 is installed. It includes various tools and utilities for scanning and managing your printer.

Use Windows Scan:

• Windows Scan App: If you are unable to retrieve the Quick Scan app, you might want to use the Windows Scan app. It is available for free from the Microsoft Store and allows you to scan documents using your HP printer.

Try HP Digital Filing Application:

• HP Scan and Capture: Another option is HP Scan and Capture, which can be downloaded from the Microsoft Store. It can scan documents and photos from your HP printer or your computer's camera.

Check Windows Updates:

• Ensure that your system and any installed HP applications are updated, as previous updates could have inadvertently affected the application.

Reinstall the Lost Application:

• Sometimes the Quick Scan utility might be part of the HP software suite; reinstalling the HP driver and software package specific to the OfficeJet 5745 may restore it.I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,