I have 3830 HP Printer it will print test page but will not Print my documents (message download dri

[geneagraves2598]

I changed the black ink carteidge and began to run a test page after alingment  but when i tried to do this there was no printing although it appeared that it was printing  and i attempted to print my documents  andit would not print but it once agasin went through the process with nothing printing  I received a message to download a fix for this, i believe it went on to say  it could not be fixed by the printer (DOCTOR?) THUS THE DOWNLOAD SUGGESTION  ANY iDEAS PLEASE? IT DOES PRINT. IS THERE A SETTING'S PROBLEM  ? AND/OR IS THERE A WAY TO RESTORE THE SETTINGS RESPECTIVE TO  MT TOSHEBA WINDOWS TEN, RATHER THAN DO THE DOWNLOAD ? tHANK YOU FOR ANY RERSPONSE , AND HAVE A BETTERR DAY THAN I AM HAVING 

[DavidSMP · Accepted solution]

Hi @geneagraves2598 

Thanks for stopping by the HP Support Forums! 🙂 Good day.  I understand that your printer does not print even after replacing the cartridge. I will do my best to assist you with this issue.

You’ve done an excellent job on diagnosing the issue from your end. Kudos to you on that score. It is always a privilege to work with tech-savvy and technically competent customers like you. We greatly value your relationship with HP. You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you.

We need to first establish if the issue is software or hardware related.

Please visit these links for further assistance. Please perform all the steps in this link: http://support.hp.com/in-en/document/c01796879  

Then please visit this link for further troubleshooting:

http://support.hp.com/us-en/product/HP-OfficeJet-3830-All-in-One-Printer-series/7172321/model/717232...

If this does not fix the issue, please check this link out: http://support.hp.com/us-en/product/HP-OfficeJet-3830-All-in-One-Printer-series/7172321/model/717232...

Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great. I'm always there to assist you. Please reach out anytime.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.

[geneagraves2598]

Thank You David SMP, I am rather embarassed (some what) But for the difficulty I have it was a great big (DUH!) THE PROBLEM WAS SOLVED WITH A FLASH LIGHT>>> GO FIGURE? THERE WAS A SMALL PENCIL IN THE PAPERS CHAMBER THAT DID  IMPEDE THE PRINTER i THINK MY GREAT-GRANDSON SOMEHOW ALLOWED THE PENCIL TO ACCIDENTLY DROP IN THIS AREA, BUT A KUDO FOR YOU DVID THREE DAY'S OF HUNTING ON TGHE NET AND IT WAS INDEED A (duh) PROBLEM tHANKS TO YOU FOR YOUR REPLY i NOWHAVE A WEBBED AREA COVERING THIS OPENING TO STOPITEMS FROM GETTING IN THIA AREA AND HAVE RELOCASTED MY PEN AND PENCILO HOLDER TO A HIGHER ELEVATION  !GENO AND THANK'S AGAIN

[DavidSMP]

Hi @geneagraves2598,

I am really glad for you that the issue has been resolved and the printer works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. Please reachout anytime and I  will definitely do all I can to help.

Do take care and have a blessed week ahead.