I have 4 versions of my printer in Settings > Devices . Why?

[GlastonburyBoy]

I had to uninstall the software for my printer. I reinstalled it (v 14.0 Release 6) but when i go to Settings > Devices, I now have 4 printer devices. They are:

1)  c309g -m    offline

2)  c309g -m    offline

3) c309g -m  BT default

4)  HP2c7715 (HP Photosmart Premium c309g -m )

If i click on Print Server Properties > Drivers, I have 3 entries:

1)   HP Photosmart Premium c309g -m 

2)  HP Photosmart Premium c309g -m  BT

3)  HP Photosmart Premium c309g -m  BT Class Driver.

If I click on Settings > Apps, there is only one app installed:

1) HP Photosmart Premium c309g -m  All in one driver software 14.0 Rel 6.

I again uninstalled the software and reinstalled it but ended up again with all these versions. The c309g -m BT works fine using wireless/Bluetooth. I know I could just leave things as they are, but dont like keeping things on my laptop if they are unneccessary.

[Barachiel]

@GlastonburyBoy

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

I recommend you delete the driver and root level and retry, follow the steps below: 

1)In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers 

Once done, follow this link and install full feature driver software. 🙂

Keep me posted, 

If the information I’ve provided was helpful,  

Give us some reinforcement by clicking the solution and kudos buttons,  

That’ll help us and others see that we’ve got the answers! 

Good Luck. 🙂

[GlastonburyBoy]

Hi,

Thank you for your prompt reply and offer of help. Its much appreciated.

I uninstalled all the HP programs and an extra App named HP Smart. Went in to  printui.exe /s   and deleted the HP print drivers, but HP Photosmart Premium c309g-m BT would not delete. It says it’s in use – see message below.

The following package(s) can not be deleted:

hpc309g.inf (x64)

This package contains the following driver(s) that are in use:

HP Photosmart Premium C309g-m BT; This driver is used on:

   HP Photosmart Premium C309g-m BT

The following driver(s) can not be deleted:

Driver HP Photosmart Premium C309g-m BT (x64) is in use. It is used on:

    HP Photosmart Premium C309g-m BT

Just checked out the Devices window and its showing 3 HP c309g printers even though I have uninstalled all but the one with BT on the end. See attached screen shot.

I switched on the printer and it printed ok.

Thought a screenshot of the drivers window might help. Its attached.

Do I need all these Microsoft printer options? I have never used them

Any thoughts?

Lawrence

PS Cant find a way to send you the screenshots.

[Barachiel · Accepted solution]

@GlastonburyBoy

Thank you for responding,

It's great to have you back 😉

Turn off the printer. Repeat the steps to delete them. Once done, turn it on, and try to install the full feature driver software. 🙂

Let me know if it worked. 🙂

[GlastonburyBoy]

Hi Barachiel,

Thank you for your follow up. It worked a treat, so its fixed. I only have one printer showing with the corret name.

Thank you for your help.

[Barachiel]

@GlastonburyBoy

Hurray!!! I'm delighted to hear that it's working! Feel free to reach out to us again. Have a great day. 🙂

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉