I have a 2355 printer. It prints but the software won't load ERROR: Can not delete output file

[Ken710]

I have just picked up this 2nd hand printer.  Despite several tries the software does not seem to download.  Even if I go to the downloaded file and try and start the executable this does not work.  So the scanner won't work.  & when I try and search for the printer it comes up with ""Driver unavailable" Please help!!

[Anand_Andy]

Hi @Ken710,

Welcome to the HP Support Community

I understand you are facing an issue with your HP PSC 2355 All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
• What operating system is running on your device and what is the current version installed?

While you respond to that, you may download and install the software from here:https://support.hp.com/in-en/drivers

Otherwise, you can use the HP Smart App:  https://support.hp.com/in-en/document/c04675142

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Ken710]

To Anand_Andy

In reply to your contact to me.  It is a HP PSC 2355 all-in-one Inkjet printer model number:  SDG08--0401--02 Rev. B.  I am using a Microsoft Surface Pro 4 running Windows 10 Pro on a DESKTOP-LSVCJPL with a Intel(R) Core(TM) m3-6Y30 CPU @ 0.90GHz 1.51 GHz processor & 4.00 GB RAM.

As I said earlier I have tried downloading & installing the HP software several times, 5 or 6, and always come up with the same prompt :

But I can print to the printer as there seems to be a connection but looking in the Printer and scanner settings screen it says "HP psc 2350 Driver unavailable".

Your suggestion help does not get me anywhere.  Sorry Ken

[Anand_Andy]

@Ken710,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!