I have a HP 9125e. It wants me to manually change the paper size when I print envelopes for MS Wor

[mike8412]

I  have a HP 9125e.  It wants me to manually change the paper size when I print envelopes for MS Word.  Prior HP printed did not do this. 

I read somewhere that turning off “tray size prompt” would cure it.  But, I cannot find “tray size prompt” on the HP 9125e anywhere. 

I upgraded the firmware fix that just came out and that did not help. 

I run Windows 11.

Any ideas would be greatly appreciated.

Mike Greene

[Dragon-Fur]

@mike8412 

Welcome to the HP English Community --

True - printer models are different as is the software used with the printer.

If not done,

Check that the printer is aware of your paper choices.

Example - (Alternate EWS format - select new OfficeJet Pro printers and at least a few LaserJet printers)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

Next  (in addition and as available)

Section Print > Default Print Options > Select default tray

Printer_PIN_Entry_1

EWS_9135_Tray_and_Paper_3

Example - Word - Mailings > Envelopes

Rabbits_and_Chickens_Test_Envelope_10_15

Sample - Printer Properties > Advanced > Driver setting

Make sure that Driver is not set to Microsoft / IPP driver.

Printer_Properties_Advanced_Driver_2

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9125e All-in-One Printer  

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[mike8412]

Dargon-Fur,

Thanks for the info, but it seems to assume that my printer is wireless.  I have mine connected by UBS so there is no IP address to enter.  What protocol do use to run the test you listed?

Mike

[Dragon-Fur]

@mike8412 

You are welcome.

Having to depend on USB is less common on a printer of this type -- it's true I assume a printer is on the network or at least using Wi-Fi Direct unless it's remarked otherwise in the question.

I don't have an answer for "tray size" prompt --

What?

I was making another assumption that you are asking about the Paper Size & Type prompt that displays on the printer after the paper is changed or the drawer (for that paper) is opened and then closed.

 User Guide - HP OfficeJet Pro 9120e Series

Load Envelopes - Starting on Page 14

Note the comments about the envelope flaps on Pages 15-16

=============================================

Should you have the option, perhaps consider using Wi-Fi Direct.

"With Wi-Fi Direct, you can directly connect your computer or mobile device to the printer and print wirelessly
without connecting to an existing wireless network."

 User Guide - HP OfficeJet Pro 9120e Series

Search for instances of "Wi-Fi Direct"

and

HP printer setup (Wi-Fi Direct)

=============================================

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"