I have a HP Envy 5055 that is stuck on printer setup cartridge screen

[Aaron1012]

My printer is stuck on the use printer setup cartridge screen and I didn’t get a setup cartridge with mine. I read where there is a reset option that can be used to bypass this I think a oobe reset. Can someone provide me with instructions on how to do this? 

[Nal_NR]

Hi @Aaron1012,

Welcome to the HP Support Community

I'd like to help!

We would have to perform an OOBE reset on the printer to bypass the error 

• The reset instructions are specific to your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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[Nal_NR]

Hi @Aaron1012

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Have a great day!