I have a HP Envy 7200 printer that is no longer printing in color, it will print in black.

[MsP486]

I have an HP 7200 Envy printer that won't print in color but prints in black.  I have downloaded update but when I go to the firmware update and click on the print and continue I get the message cannot update the device.  This firmware updater does not contain upgrades for your device.

Any suggestions as to why this is and why the printer won't print in color?

[Garp_senchau]

@MsP486, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, I suggest you refer to this guide for further troubleshooting steps: HP ENVY Inspire 7200e, 7900e Printers - Color or black ink not printing, other print quality issues ...

I

 hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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