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- HP Community
- Printers
- Printer Setup, Software & Drivers
- I have a HP envy 5010 it's not working

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10-22-2020 08:49 PM
so I got a new modem for my internet and I redid the Wi-Fi password and now it's saying everything is disabled how do I enable it. I've tried everything I don't know what I'm doing wrong anybody could help me thank you!
10-26-2020 07:54 AM
@Sodapop7, Welcome to the HP Support Community!
Are you not able to connect the printer to the wireless network?
Try this step:
On the printer screen, go to Setup > Network Setup > Restore network settings
Go back to Network > Wireless > Wireless setup wizard and select your network.
If this feature is disabled, we have to perform a reset on the printer.
I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
KUMAR0307
I am an HP Employee