I have a new 8130 printer. When I try to scan from the doc feeder it does not work.

[RalphEppie]

My doc feeder is not working on my new HP when I try to scan. Is there a setting I need to change?

[Alden4]

Hi @RalphEppie,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the document feeder on your HP OfficeJet Pro 8135e All-in-One Printer is not working when you attempt to scan, there are several steps you can take to troubleshoot and check the settings.

Ensure Proper Document Placement

• Place the document correctly in the automatic document feeder (ADF). Align the pages as indicated by the guides on the feeder.
• Make sure the feeder rollers can grip the paper properly. Avoid overloading the feeder.

Check Scan Settings

• Open the HP Smart App or the scanning software on your computer.
• Ensure the input source is set to "Document Feeder" instead of "Flatbed Scanner."
  • In the HP Smart App, click Scan, then check the Source dropdown menu.

Inspect the ADF

• Clean the rollers: Dust and debris can prevent the rollers from picking up the paper.
• Check for obstructions: Ensure there is no jammed paper or foreign objects inside the feeder.

Perform a Printer Reset

• Turn off the printer, unplug it from the power source, and wait for about 1 minute.
• Plug it back in and turn it on to reset any potential errors.

Update Printer Firmware and Software

• Ensure your printer has the latest firmware. Use the HP Smart App or go to the HP Support website to check for updates.
• Update the HP Smart App or HP software on your computer.

Run the ADF Scanner Test

• Access the Printer’s Control Panel or the HP Utility on your computer.
• Navigate to Tools > Run Maintenance Tasks > Scanner Test to diagnose ADF issues.

Test with a Different Document

• Use a different document to check if the issue is specific to the paper type or thickness.

Reset the Printer to Factory Defaults (if needed)

• As a last resort, perform a factory reset:
  • Go to the Settings menu on the printer.
  • Select Printer Maintenance, then choose Restore Factory Settings.
• Reconfigure the printer after the reset.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support