I have a office jet pro 6970 printer. For some reason, it will not print front/back anymore. Please

[TammyS513]

I have a office jet pro 6970 printer. For some reason, it will not print front/back anymore. Please help.

[Nal_NR]

Hi @TammyS513,

Welcome to the HP Support Community. 

I'd like to help!

I understand that you have an HP OfficeJet Pro 6970 All-in-One Printer and the duplex printing does not operate correctly. When duplex printing is selected and some pages are printed one-sided, some of them upside down. You're unable to perform duplex manually as pages 1-10 are printed in one go, one-sided, as if duplex was not turned on. Not to worry, I'll do my best to help you.

I suggest you to check out the duplex printing options in Windows. Please review the below steps:

Open the document that you want to print, click File, then click Print.

Select the name of your printer, then click Printer Properties or Preferences, or Printer Setup, depending on what displays.

The Document Properties or Printing Preferences window opens.

If a Printing shortcuts tab is available, select the Print on Both Sides or Two-sided (Duplex) Printing option, if available.

Figure : Duplex printing settings on the Printing Shortcut tab

• If a Printing Shortcut tab or a duplexing shortcut is not available, click the Layout, Features, or Finishing tab, depending on which tab displays in your driver version.

Figure : Example of duplex printing settings on the Layout tab

• Locate the Print on Both Sides or Two-sided printing menu or option, then select the binding or page flip option depending on if you want the document to read like a booklet or a tablet.

Figure : Example of booklet and tablet style.

Booklet style (flip on long edge) - Please ensure this option in selected.

Tablet style (flip on short edge)

• Click OK, then click Print.
• NOTE: If the printer automatically pulls the pages back in and prints the other side, your printer supports automatic duplexing. The print job completes and you do not need to continue with these steps.

Click here to access the user guide.

I hope this information helps.

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