I have a pop up on my Win 11 desktop that comes up when I try to scan to the computer

[CKay66]

I have a new 9015E Office Jet.  Works great except the scan to computer from the printer.  Now, it will scan but as the scan starts, a pop up on the desktop comes up HP_U_SCANBUTTON window, with about 6 versions underneath of HP Scan.  I went to Task Manager and went to start up apps and there are three iterations of the ScanToComputer app available.  I disabled all three but the popup still occurs.  Any ideas?  (Believe me, I've used the Scan Doctor 115 times-ha, but that does not fix it.  It did not use to happen.  Maybe a Win scan setting issue?)

Thanks in advance,

[A_Gayathri · Accepted solution]

Hi @CKay66 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like there might be a conflict or misconfiguration with the HP Scan software on your Windows 11 computer. Here are some steps you can try to resolve the issue:

Uninstall HP Scan Software:

• Go to "Settings" on your Windows 11 computer.
• Select "Apps" and find the HP Scan software in the list.
• Click on it and select "Uninstall."

Reinstall HP Scan Software:

• Visit the official HP website and download the latest version of the HP Scan software compatible with your printer model.
• Install the software following the on-screen instructions.

Check for Windows Updates:

• Make sure your Windows 11 operating system is up-to-date. Go to "Settings" > "Windows Update" and check for any pending updates.

Verify Scanner Settings:

• Open the HP Solution Center or HP Printer Assistant on your computer.
• Navigate to the scanner settings and ensure they are configured correctly.

Check for Multiple HP Scan Software Instances:

• Open the Task Manager (Ctrl + Shift + Esc) and go to the "Processes" tab.
• Look for any additional instances of HP Scan or related processes and end them.
• Also, check the "Startup" tab for any unnecessary HP Scan entries and disable them.

Reset Scan Preferences:

• Open the HP Scan software and navigate to the settings.
• Look for an option to reset or restore scan preferences to default.

Windows Scan Settings:

• Check Windows Scan settings by searching for "Windows Scan" in the Start menu.
• Ensure the default scanner is set correctly.

Check for Third-Party Antivirus or Firewall Interference:

• Sometimes, third-party security software can interfere with scanning processes. Temporarily disable your antivirus and firewall and check if the issue persists.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[CKay66]

Excellent, thank you!

So I had the Scan Utility on my desktop, probably from the full set of software and drivers I downloaded and ran it yesterday.

It seems to have solved the problem.

Thinking about the issue, I think HP has a lot of different softwares/utilities that get loaded as you set up a new printer.  I'm not sure that they get cleanly removed or over written when you download, and different versions of utilities seem to have  have conflict.

And I realize OCR can be fussy.

But, at any rate, the scan to computer from the printer seems to be back online.

Thanks,

CK

[A_Gayathri]

@CKay66,

That's great! Happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!