I have an HP ENVY Photo 7858 and can't update the drivers or even get my computer to recognize it.

[ChrisZe]

HP Envy Photo 7858.  Cant get my computer to recognize it or update the drivers.  I have it plugged in via USB, don't have an ethernet cable and cant connect it wirelessly either.  my phone is connected to it and can print but not my computer.  I cant figure out why.  If anyone could help please let me know

[Kuroi_Kenshi]

Hi @ChrisZe,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Follow these troubleshooting steps:

1. Check USB Connection

• Try a different USB port on your computer.
• Use a different USB cable (preferably a high-quality one).
• Plug the printer directly into the computer (avoid USB hubs).

2. Remove and Reinstall the Printer

On Windows:

Uninstall the Printer:

• Press Win + R, type control printers, and hit Enter.
• Right-click on HP ENVY Photo 7858 and select Remove Device.
• Restart your computer.

Reinstall the Printer:

• Go to Settings > Devices > Printers & Scanners.
• Click Add a Printer and let Windows search for the device.
• If Windows doesn’t find it, click "The printer that I want isn’t listed" and manually install it.

3. Install Latest HP Drivers

• Download the full HP Driver Package from HP’s official site:
• Run the installer and choose USB mode when prompted.
• If the setup doesn’t detect the printer, try a different USB port.

4. Run HP Print and Scan Doctor

• Download HP Print and Scan Doctor:
• Run the tool and follow the on-screen instructions to detect and fix issues.

5. Enable USB Printing Support in Device Manager

1. Press Win + X and select Device Manager.
2. Expand Universal Serial Bus Controllers.
3. Look for USB Printing Support:
   • If it's missing, unplug and replug your printer.
   • If you see a yellow triangle, right-click and select Update Driver.
   • If still not working, right-click and choose Uninstall Device, then restart your PC.

6. Check Printer Spooler Service

1. Press Win + R, type services.msc, and hit Enter.
2. Find Print Spooler, right-click, and select Restart.
3. If it's stopped, set Startup Type to Automatic.

7. Try Another Computer

• Plug your printer into a different computer to check if the issue is with the printer or your PC.

8. Reset the Printer

• Unplug the power cord while the printer is ON.
• Wait 60 seconds, then plug it back in.
• Try reconnecting.

Let me know how it goes.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @ChrisZe,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Follow these troubleshooting steps:

Check USB Connection

• Try a different USB port on your computer.
• Use a different USB cable (preferably a high-quality one).
• Plug the printer directly into the computer (avoid USB hubs).

Remove and Reinstall the Printer

On Windows:

Uninstall the Printer:

• Press Win + R, type control printers, and hit Enter.
• Right-click on HP ENVY Photo 7858 and select Remove Device.
• Restart your computer.

Reinstall the Printer:

• Go to Settings > Devices > Printers & Scanners.
• Click Add a Printer and let Windows search for the device.
• If Windows doesn’t find it, click "The printer that I want isn’t listed" and manually install it.

Install Latest HP Drivers

• Download the full HP Driver Package from HP’s official site:
• Run the installer and choose USB mode when prompted.
• If the setup doesn’t detect the printer, try a different USB port.

Run HP Print and Scan Doctor

• Download HP Print and Scan Doctor:
• Run the tool and follow the on-screen instructions to detect and fix issues.

Enable USB Printing Support in Device Manager

1. Press Win + X and select Device Manager.
2. Expand Universal Serial Bus Controllers.
3. Look for USB Printing Support:
   • If it's missing, unplug and replug your printer.
   • If you see a yellow triangle, right-click and select Update Driver.
   • If still not working, right-click and choose Uninstall Device, then restart your PC

Check Printer Spooler Service

1. Press Win + R, type services.msc, and hit Enter.
2. Find Print Spooler, right-click, and select Restart.
3. If it's stopped, set Startup Type to Automatic.

Let me know how it goes.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,