I have an HP Envy Inspire 7900e series printer and it won't work at all due to "USE SET UP" error

[BiCountryGrrl]

We bought this printer and have two cartridges that "say" start-up on them, but they do not work.  We bought new cartridges and THEY do not work.  I paid 25 Euro (we are in Italy) to get help.  They not only hung up on me, but when I filed and was given a "case number", within hours it was "closed" with absolutely no communication with me.  

Now the printer has NEVER printed even ONE page and we've spent so much money trying to get it to print (I've followed all the instructions online, but no luck in any of the solutions). 

It just has an error message:  "Use SET UP cartridges that came with your printer".  

Any help would be appreciated!!

Thanks!

[A_Gayathri]

Hi @BiCountryGrrl ,

Welcome to HP Support Community!

To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Let me know if this helps.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.