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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printer Setup, Software & Drivers
- I have an HP envy 7640 printer. I have a new Macbook pro.

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10-17-2020 08:30 AM
@bkabb, Welcome to the HP Support Community!
- Do you get any errors while trying to print?
- Which application are you trying to print from?
- Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.
Update the printer firmware
Click here to download and install the latest firmware from your MAC.
Click here to know different methods of updating printer firmware.
Also, check for any software updates on MAC
Click the Apple icon > About This Mac > Software Update and install any available update.
Perform a ping test to check the connectivity
- Obtain the IP address of the printer by clicking on the Wireless icon on the printer
- On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
- Check the second box that says Send only > 10 pings
- Click on ping > Check the results at the end if any packets are lost
- Note: There should be 0% packet loss, share the results in your next post.
Try printing using the AirPrint option as show in step 2 of this document.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
KUMAR0307
I am an HP Employee