I have been waiting to receive my refund for the return of 4 cartridges for a Office Jet Pro 6978

[majorpierre]

Order #  SCAS970946   I have been waiting for 3 weeks for a refund for 4 XL ink cartridges for printer # Pero 6978.  I have made multiple calls to HP and every time I was told that the refund would be put back into my account. I am still waiting for it.

I did send back that order just like I was ask to do.  Also I was told that HP had received the envelope delivered by USP. All this because I was told by an email by HP that the printer 6978 that I had bought 10 or 11months earlier was being discontinued.

HP suggested to me to buy a new printer and the ink cartridges that I had just bought for my Pro 6978 should be returned and I would be refunded for them.  They were still in the envelop that I received by HP through the Canada Post. I did buy a new printer, All in one Officejet Pro 9025 and extra XL cartridges for the new printer.  Everything was delivered but the promise refund of $ 168.33 is still pending............     Hope to get help or at least a call if possible aty [Personal Information Removed] from HP.

I have two - 27 inches HP Destop, one HP laptop and two HP printers.       Majorpierre

[Betty0610]

@majorpierre

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