I have cartridge issues with my HP Envy 5000 series

[amona121]

Basicly I installed a completly New black and color ink cartridge in the printer. If I use both of them it's going to say for both cartridge not communicating properly with the printer. If I remove the black one the color one is working in one cartridge Mode but if I do with the opposite then the black one is not communicating. What could i do to make it run in two cartridge mode?

[Nal_NR]

Hi @amona121,

Welcome to the HP Support Community. 

I'd like to help!

Are you using HP genuine ink cartridges?
 

Please follow the steps from this document here and see how it goes. 

Also, update the firmware for your printer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @amona121,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reach out to us.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!