I have installed my HP Officejet 7740. I can print documents okay. HP Smart cant find a printer

[cllrmwhite]

I have installed my HP Officejet 7740. I can print documents from word etc, okay. However HP Smart cant find a printer either by the automatic route or if I input an IP address. I have uninstalled HP Smart app and reinstalled, but it still does not work. i have also updated to the latest drivers

[Raj_05]

Hi @cllrmwhite,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP Officejet 7740 printer and the HP Smart app. Here are a few troubleshooting steps you can try to resolve the problem.

• Check network connection: Ensure that your printer and the device running the HP Smart app are connected to the same Wi-Fi network. If you're using a wired connection, ensure that the Ethernet cable is securely connected.
• Restart devices: Power off your printer, smartphone, or computer, and then turn them back on. Sometimes a simple restart can help establish a connection.
• Update firmware: Visit the HP Support website and check if there are any firmware updates available for your Officejet 7740 printer. Updating the printer's firmware can often resolve connectivity issues.
• Disable VPN or firewall: If you're using a VPN or have a firewall enabled, try disabling them temporarily to see if they are blocking the communication between your devices.
• Reset network settings on the printer: On your Officejet 7740 printer, navigate to the network settings or wireless menu and perform a network reset. This will clear any existing network configurations and allow you to set it up again.
• Reinstall the HP Smart app: Completely uninstall the HP Smart app from your device, restart your device, and then reinstall the app from the official app store.
• Check IP address settings: Double-check that the IP address you are entering in the HP Smart app is correct. You can usually find the printer's IP address by printing a network configuration page from the printer itself.
• Try a different device: If possible, try installing the HP Smart app on a different smartphone or computer to see if the issue is specific to the device you're currently using.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support