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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printer Setup, Software & Drivers
- I have issues with the HP SMart App when I select print docu...

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08-03-2019 06:22 AM
the print and scan functions appear to work ok via my various computers but when selecting print document from the App it tells me that the selected printer is detected but not installed completely on my windows system and asks for me to install the print driver from this computer. I have the same problem with my other windows 10 laptop, and when reinstalled the same error shows.
08-05-2019 12:48 PM
@RogerUK, Welcome to HP Support Community!
Use HP Print and Scan Doctor
Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues.
For more information, go to https://support.hp.com/in-en/topic/printscandoctor
Uninstall the app from your Windows 10 device through the All Apps list.
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In Windows, search for and open Apps & features.
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Click HP Smart in the list of apps, and then click Uninstall.
Restart your computer and install the HP Smart App, configure the printer and try printing.
Refer to this document HP Printers - Using the HP Smart App (Windows 10) for help.
Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee