I have just brought a HP Envy 5032 and set it up via wifi. i cannot get it to print in colour.

[Sam2560]

HP Envy 5032, i have just bought this printer, set it up via wifi to my iMac. It will not print in colour. I have deselected black and white, which shows the page in colour on the pre print page but when i print it still comes out in colour. what am i doing wrong?

It prints in colour from my iPhone! 

[Mans]

@Sam2560 

Hello,

In order to solve this problem, configure a new port as follows:

1. On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
2. Type control printers, then press Enter. The Devices and Printers window opens.
3. Right-click on your printer icon, then click on Printer properties, click on the Ports tab, and click on Add Port....
4. Select Standard TCP/IP Port and click New Port....
5. Click Next, then enter the printer's IP address (e.g. 192.168.1.97) in the Printer Name or IP Address field and click Next.
6. Once the port is added, click Finish and close all windows.
7. Try to print.

I remain at your disposal in case of need.

Best regards,😎

[Sam2560]

Thanks but i have an iMac not a windows computer so i can't follow this.

[Mans]

@Sam2560 

Thanks for your return,

In order to solve this problem, configure a new port as follow:

1. Click the Apple () menu,  and then click System Preferences.
2. Click Printers & Scanners, and then click the Plus () sign at the bottom of the left pane. The Add window opens.
3. In the Add window, click the IP tab.
4. In the Address field, type the IP address of the printer (e.g. 192.168.1.97).
5. In the Name field, type HP ENVY 5000 series [Standard TCP/IP Port] or other.
6. In the Use field, select HP ENVY 5000 series and validate.
7. Click Add.
8. Try to print.

I remain at your disposal in case of need.

Best regards,😎