I have just purchased a MacBook Pro 2023 with an Apple M3 Chip, MacOS Sonoma 14.2.1. My printer, whi

[TomR01]

I have just purchased a MacBook Pro 2023 with an Apple M3 Chip, MacOS Sonoma 14.2.1. My printer, which was working perfectly on my previous computer, will not print in color, nor will it print double-sided. I use the features foe almost all of my work. Please help

[TomR01]

Re: I have just purchased a MacBook Pro 2023 with an Apple M3 Chip, MacOS Sonoma 14.2.1.   My printer, which was working perfectly, will now not print in color, nor will it do double-sided printing.  I use these features on almost everything I do.  Please help

[Sneha_01]

Hi @TomR01,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you're facing issues with your HP ENVY Photo 7855 printer after switching to a new MacBook Pro with the Apple M3 Chip and MacOS Sonoma 14.2.1. Here are some steps you can try to troubleshoot the color and double-sided printing issues:

Check Printer Settings:

• Open the "Printers & Scanners" settings on your MacBook Pro. Please make sure the MAC OS is up to date
• Select your HP ENVY Photo 7855 printer.
• Make sure that the default settings for color and double-sided printing are configured correctly.

Update Printer Drivers:

• Visit the official HP website and check for the latest printer drivers that are compatible with MacOS Sonoma 14.2.1.
• Download and install the updated drivers on your MacBook Pro.

Printer Software:

• Ensure that you have the latest HP printer software installed on your MacBook Pro.
• Sometimes, the manufacturer's software provides additional features and better compatibility.

Restart Printer:

• Turn off your printer and unplug it from the power source.
• Wait for a minute, then plug it back in and turn it on.
• Restart your MacBook Pro.

Printer Firmware Update:

• Check if there is a firmware update available for your HP ENVY Photo 7855 printer. Visit the HP support website for firmware updates. Click here

Check Ink Levels:

• Make sure that your color ink cartridges have sufficient ink. Low ink levels can affect color printing.

Paper Type and Size:

• Verify that the paper type and size settings in both the printer and your MacBook Pro match. Incorrect settings may lead to printing issues.

Test Print:

• Print a test page to see if the issue persists. This can help you identify whether the problem is with a specific document or a general printing issue.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support