I have lots of issues.

[Vivianne01]

My printer won't print or scan.  It says it's active but not installed, depending on what program you are running.  I have tried unisntalling and re-installing but I can't do that either because the system can't find the installation packet 'Ip-OJ8700MSI.msi'.  I have installed the OJ8700_full_webpack_1953 numerous times only to get the same error messages (. I have tried the HP Print and Scan Doctor,  it will print the internal page but not the test page (can't find the installation packet 'Ip-OJ8700MSI.msi') (attached is a pic of the advice suggested by the Print and Scan Doctor); support.hp.com; 123.hp.com; the community is my last resort. I hope you can help me.

[sandytechy20]

@Vivianne01

Welcome to HP support community.

Perform root level uninstalltion to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Vivianne01]

Sandytechy 20, Thank you for your reply.  However, this did not resolve my issues.  I still cannot unisnstall the printer..now it says there is another program downloading but when you look at the task manager or the hidden icons, there is nothing else running or downloading.  I tried the printui.exe and there were no tabs, only alot of words about the printer.  Thanks for your help.

[sandytechy20 · Accepted solution]

@Vivianne01

This might require remote access of your computer to fix this issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.