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Microsoft Windows 10 (64-bit)

I have problem with printer HP Deskjet Ink Advantage 3525.

 

On display there is message that ask me to set up SETUP cartridges but I do not have them already. And I can not go to settings or else menu.

 

What I suppose to do?

4 REPLIES 4
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Hawks_Eye, please give me recommendations,

HP Recommended

Hi @Iceman18 
 
Welcome to the HP Support Community!

Thanks for reaching out!

 

I understand your HP DeskJet Ink Advantage 3525 e-All-in-One Printer is asking for SETUP cartridges and you’re unable to access the printer menu.

For this printer, SETUP cartridges are specifically used during the printer's initial setup to calibrate it before the first print job. HP states that the SETUP cartridges supplied with the printer must be installed during that initial process.

Link here for Click here HP Deskjet 3520 Printers - First Time Printer Setup
 

Kindly confirm was the printer recently reset, serviced, or restored to factory settings?

  • Are you currently using genuine HP cartridges, and what cartridge numbers are installed?

Kindly try the below steps and confirm :

  1. Turn the printer on and disconnect the power cord from the rear.
  2. Unplug it from the wall outlet for about 60 seconds.
  3. Reconnect it directly to the wall outlet and turn it on.
  4. Remove and carefully reinstall all four cartridges, ensuring each cartridge is seated firmly in its correct color-coded slot.  
  5. Check whether the same SETUP cartridge message appears.

For your can also refer to HP's official HP DeskJet Ink Advantage 3525 setup and support page.

 

I hope this helps. 

I'm an HP Employee.


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I think printer was reseted, and there is no starting cartridges. So i need solution to skip this step. Installed cartridges is original 655 series.

Please help, i cant believe that there's no option to skip this step.

I've searched these starting carts every where it can be :(((

Thank you!

HP Recommended

Hi @Iceman18,

To help us confirm the appropriate next steps, could you kindly share the printer product number (Click here for link for the steps)? Also, please let us know when the printer was purchased.

 

I'm an HP Employee.


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