I installed a new printer. It is set up on my device and the app says it’s ready to print. It says r

[ru78]

I installed a HP DeskJet 2800 series (CB2D8A) on my iPhone SE. It shows that the printer is ready. I make my selections (number of copies etc) and press print and it doesn’t print. 

[A_Gayathri]

Hi @ru78,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP DeskJet 2800 series printer is set up correctly on your iPhone SE but isn't printing when you send a print job, here are some steps you can follow to troubleshoot the issue:

Check Printer Connection:

• Ensure that your printer is properly connected to the same Wi-Fi network as your iPhone SE.
• Check if there are any error messages on the printer display that might indicate a connectivity issue.

Restart Devices:

• Turn off both your printer and your iPhone SE.
• Wait for about 30 seconds, then turn them back on.
• Once they restart, try printing again to see if the issue is resolved.

Update Firmware and App: Update the firmware on an HP printer

• Make sure your printer's firmware is up to date. You can usually check and update this through the printer's settings menu.
• Ensure that your HP Smart app on your iPhone SE is updated to the latest version from the App Store.

Check Print Queue:

• Open the HP Smart app on your iPhone SE.
• Check if your print job is stuck in the print queue. If so, try cancelling the job and printing again.

Printer Settings Check:

• Verify that the paper tray has enough paper and that there are no paper jams.
• Ensure that the ink cartridges are properly installed and have sufficient ink.

Reinstall Printer (if necessary):

• If the issue persists, you may need to delete the printer from your iPhone SE and reinstall it.
• Go to the settings on your iPhone SE, find the printer, and remove it.
• Then, go through the setup process again to reconnect the printer to your iPhone SE.

Refer to this document: HP DeskJet 2800 All-in-One Printer series User manual 

I hope this helps. 

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Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[CPLclw]

I have a iPhone iPhone  15 not a iPhone SE