I just bout an HP Office Jet 5255 printer and set it up and it will not print the first job

[Don591]

I downloaded the HP app and the printer is connected to my home network but it will not print the first job

[asmita6658]

Hi @Don591

Welcome to the HP Support Community. 

To better assist you - Are you able to make a copy? If the copy works, try these steps -

Step 1 HP Print and Scan Doctor - 

Click on this link to download and run HP Print and Scan Doctor 

Step 2 Re-install the printer drivers - 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions. 

If the copy does not work, try the steps mentioned in this document.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Don591]

Thank you all, I figured out the problem. My HP computer had a nonexistent HP printer set as default printer. I deleted the nonexistent printer and set the Office Jet 5255 as default printer. It works great and I am really happy with the quality of my prints. Thank you

[asmita6658]

@Don591

Happy to hear that. If you need further assistance feel free to reach out to us. 

If you would like to thank us for our efforts to help you, feel free to give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" button.

Have a great day!