I just installed an HP 4258e and I'm not given a color print option

[obriensmith]

I have a Mac OS Ventura 13.6.9 and just installed a 4258e printer.  It works fine, except it's not giving me a color print option.  Please advise.  

[Irfan_06]

Hi @obriensmith,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with printing in color on your printer.

Are you able to make a color copy on the printer standalone? (Place an original color document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- May I know which application are you using to print?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[obriensmith]

I'm using all Apple, Mac computer, iPhone 14 Pro and iPad mini.  I'm using my HP Smart software to print. I can copy in color.  However, when I go to print from a device, it doesn't allow any print color option.   

[obriensmith]

Also, I have an 8020 series that works just perfectly with all of my devices.  I just needed this one for an alternate location.  I'd love it if you could give me a great solution for this.  

[Irfan_06]

Hi @obriensmith,

Thank you for sharing the above information.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D) Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support