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‎05-20-2025 02:12 PM

HP Recommended

Just set up my ENVY 6558e printer, printed the first day, now today when I pulled the tray to add paper, as soon as I closed it up pops this message:  CARTRIDGE OR ACCOUNT ISSUE 

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1 REPLY 1

‎05-22-2025 06:32 AM

HP Recommended

Hi @LindyLou4902,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

1. Check Cartridge Installation

  • Ensure the cartridges are properly installed:
    • Open the printer’s cartridge access door.
    • Make sure the cartridges are securely seated in their slots. The tri-color cartridge should be in the left slot and the black cartridge in the right slot.
    • Close the cartridge access door properly and ensure it is latched.

2. Verify Instant Ink Account

  • Check your Instant Ink account registration:
    • Log in to your HP Instant Ink account and ensure your subscription is active and there are no pending issues.
    • Verify that the printer is correctly registered to your Instant Ink account.

3. Reconnect and Restart Printer

  • Power cycle the printer:
    • Turn off the printer by pressing the power button.
    • Unplug the power cord from the back of the printer.
    • Wait for about 60 seconds.
    • Plug the power cord back in and turn the printer on.

4. Update Printer Firmware

  • Ensure the printer firmware is up-to-date:
    • Go to the HP Smart app or HP Support website to check for firmware updates.
    • Follow the instructions to update the printer’s firmware.

5. Run HP Print and Scan Doctor

  • Download and run HP Print and Scan Doctor:
    • Download HP Print and Scan Doctor from the HP Support website.
    • Launch the tool and follow the on-screen instructions to diagnose and fix the issue.

6. Check for Blocked Vents

  • Ensure the vents are not blocked:
    • Check the ink cartridge area and ensure there is no packaging material or debris blocking the vents.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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