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- HP Community
- Printers
- Printer Setup, Software & Drivers
- I keep getting a message "Filter failed"when trying to print...

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10-24-2020 04:07 PM
I am connecting via a USB connection. I keep getting a message "Filter failed"when trying to print. I downloaded Mac Printer Driver 5.1 released August 4, 2020. Maybe I don't know how to directly install. But it's downloaded. My printer is working fine.
10-24-2020 07:53 PM
The solution is to download (and install) this package (From HP FTP) which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...
The install takes a bit. Let it run, even if it seems like it stalled out!
It is NOT the same as the driver package, Easy Start, or Easy Admin other people are recommending.
If the link comes up blank, try right clicking and saving it. If you install this package and still have trouble, try restarting. Then go about uninstalling your printer and reinstalling USING THIS METHOD ONLY: Apple Logo (Upper Left of Screen)/System Preferences/Printers & Scanners. Then restart your computer.
If you still can't find the printer, install the 5.1 driver package from HP: https://support.apple.com/kb/dl1888?locale=en_US
Then restart and try to install again through the Printers & Scanners menu.
Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!
If this solved your issue, please thumbs up and mark as solved!