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- HP Community
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- Printer Setup, Software & Drivers
- I'm trying to access my printer's advanced settings. It ask...

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05-12-2025 07:02 PM
When I try and access Advanced Settings in the HP Smart app it asks me for the PIN displayed on the label in the cartridge access area. I type it in and it tells me my PIN is invalid.
I have rebooted both the printer and my laptop, I've reinstalled HP Smart, I've checked the 8-digit PIN. I'm out of ideas?
05-12-2025 11:10 PM
Hi,
Thanks for using the HP Support Community.
Here's how to find the PIN (example):
https://www.youtube.com/watch?v=9ckcgRuqqNo
Else, could you try "12345678" for the PIN?
For more resources on this printer:
https://www.youtube.com/playlist?list=PLUV0sXfF6zPgUB8MiJRZkvkMi1nrjg1nB
Hope that helps!
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