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‎05-12-2025 07:02 PM

HP Recommended
Product: HP Color LaserJet Pro MFP 4301fdw Printer
Operating System: Microsoft Windows 11

When I try and access Advanced Settings in the HP Smart app it asks me for the PIN displayed on the label in the cartridge access area. I type it in and it tells me my PIN is invalid.

I have rebooted both the printer and my laptop, I've reinstalled HP Smart, I've checked the 8-digit PIN. I'm out of ideas?

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1 REPLY 1

‎05-12-2025 11:10 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Here's how to find the PIN (example):

https://www.youtube.com/watch?v=9ckcgRuqqNo

 

Else, could you try "12345678" for the PIN?

 

For more resources on this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPgUB8MiJRZkvkMi1nrjg1nB

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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