• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-17-2024 05:05 PM

HP Recommended
Product: HP LaserJet 1020 Printer
Operating System: Microsoft Windows 11

My LaserJet 1020 works well on a computer running Windows 10 and in Device Manager appears as a printer. It will not work on a new computer with Windows 11 and appears in DM, not as a printer, but in the USB controllers section.

 

Any thoughts?

3 REPLIES 3

‎10-17-2024 09:43 PM

HP Recommended

Hi @DavidH45 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=u9wRFOibgXI&ab_channel=JoshPoon

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
Installing HP LaserJet 1010 printer driver on Windows 10
Installing HP LaserJet 1010 printer driver on Windows 10
youtube.com/watch?v=u9wRFOibgXI&ab_channel=Josh...
For those having trouble with DOT4_001 or PCL5** If DOT4_001 is not present, try selecting USB001 instead and continue with all other steps. For those having trouble with finding HP Laserjet 3055 PCL5, try using PCL6 instead. This video teaches you how to install the HP LaserJet 1010 printer ...
Was this reply helpful? Yes No

‎10-19-2024 07:52 AM - last edited on ‎10-19-2024 02:04 PM by Retired

HP Recommended

Thanks for the suggestions but unfortunately although the computer apparently recognises the printer, jobs sent to the printer still get stuck.

In windows 10 the 1020 appears in device manager as a  printer but in W11 it appears  as USB device. Is this something to do with the  signature on the driver?

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-19-2024 04:55 PM

HP Recommended

Hi @DavidH45 

1. Yes, it could be something related to signature on driver.

 

2. Then try to install the next driver:

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.