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Locked

‎09-03-2024 10:55 AM

HP Recommended
Product: HP OfficeJet Pro 7720 Wide Format All-in-One Printer

I need instructions to unlock/factory reset my Officejet Pro 7720.  Somehow it got locked, and my credentials aren't recognized. Would you please provide directions an how to unlock it without credentials?  Thank you

Category:
1 person had the same question
2 REPLIES 2

‎09-08-2024 01:48 PM

HP Recommended

I keep getting issues trying to print from my HP laptop to the 7720. I also have a '?' showing up. this is the 2nd HP printer i have kept having problems and am on the verge of throwing it in the bin so can someone please help

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‎09-09-2024 01:25 PM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Stay safe.

I work on behalf of HP.
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