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Locked

‎06-05-2023 04:21 PM

HP Recommended
Product: HP LaserJet Pro MFP M227fdn
Operating System: Microsoft Windows 11

I need some help getting an HP Color LaserJet Pro MFP M277dw connected to a Windows 11 computer. The computer does see the printer and correctly identifies it but says no driver available. I went to HP Support "Solutions Center" and downloaded a file that indicates in includes drivers and software for this printer. However, when the install runs it gets to a point where it tells me to connect to the printer via USB and I do so. Problem is there is only a back button on that screen of the install an no matter what I do it will not proceed, not even to an error screen.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-05-2023 05:17 PM

HP Recommended

I suggest that you try the HP UPD printer driver. Download both the items shown as circled. I advise installing the second item first to ensure that USB support is available for the driver and then install the actual driver. Connect the printer after that is done.

 

Repairatrooper_0-1686007011980.png

 

 

Link to driver page https://support.hp.com/us-en/drivers/selfservice/hp-universal-print-driver-series-for-windows/415732...

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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1 REPLY 1

‎06-05-2023 05:17 PM

HP Recommended

I suggest that you try the HP UPD printer driver. Download both the items shown as circled. I advise installing the second item first to ensure that USB support is available for the driver and then install the actual driver. Connect the printer after that is done.

 

Repairatrooper_0-1686007011980.png

 

 

Link to driver page https://support.hp.com/us-en/drivers/selfservice/hp-universal-print-driver-series-for-windows/415732...

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No
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