I need some help trying to get HP Smart software to install on the computer

[Koplah]

I need to install HP Smart for this printer on a different computer, a Dell Latitude 3310 2 in 1 that has no external serial number that I can find and no CD to read the original copy of the software from. The the Microsoft Store where the HP site sends me to for the download wants a "device" to install to, despite documentation in the HP Software and drivers page claiming that that is not necessary, and then refuses to see the device I am logged in to it with. HP drivers and software site says that I should not have to do any of that and the Microsoft Store site admits that I already "own" the software but wont let me download it! How the heck is this supposed to work?

[Dragon-Fur]

@Koplah 

I might not understand what you are doing - here is an attempt to sort possible issue(s)..

HP Smart App

HP Smart is an application that is only available from the Microsoft Store

Yes, it is necessary to have a destination (device) on which the application can be installed.

Assuming you are trying to install the HP Smart Windows application, the destination device is your computer.

What if you cannot get a hold of the application?

This is primarily a problem in the Store application (Yes, even the Store is an app).

The Store might need to be reset, for example.

Microsoft Store - Application Updates

NOTE:
Disconnect from Virtual Private Network (VPN) connection before downloading.

Windows (Start) > Microsoft Store

Find help for the Store

Click Help (lower left corner) > Get Help

What else?

“HP Smart will not install – Windows 10”

Solution from Microsoft Community   =  Re-register the Microsoft Store

HP Smart App won't install on windows 10 laptop

 Will that work?  Unknown - provided FYI.

Printer Software

The Full Driver printer software is available for download-save and local installation on your computer.

No software sign-in is necessary to install or use the full driver printer software.

You must use an account on the computer that includes administrative privilege so you have permission to install the software.

Full Feature Software / full driver printer software - Installation Package - Information and Download

HP LaserJet Pro MFP M227fdn Full Feature Software and Drivers 

Description

The full solution software includes everything you need to install your HP printer. This collection of software includes the complete set of drivers, installer software, and other administrative tools found on the printer's software CD.

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Not working?  If the printer software is still / already installed (from a previous load attempt), Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

AND >>> Check:  After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.  If found, Right-Click on the printer and "Remove" > Restart the computer and sign in.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

NOTES

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

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HP LaserJet Pro MFP M227fdn 

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