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‎11-29-2020 11:22 AM

HP Recommended
Product: OfficeJet 3830
Operating System: Microsoft Windows 10 IOT

I recently got new Internet (WiFi). Cannot connect printer (OfficeJet3830) to the WiFi.  Need help. Technically challenged!

 

Category:
1 person had the same question
3 REPLIES 3

‎11-29-2020 11:29 AM

HP Recommended

Hi,

Please click the Wireless icon at the bottom of the printer screen, then click the Gear icon.

Scroll down and select Restore Wireless Settings, then confirm any prompt.

 

Click the Wireless icon again and then the Gear icon, select Wireless Setup Wizard and follow the steps on screen by selecting your new wifi and typing your wifi password.

 

Once done, restart your printer and try printing to your printer.

 

Please let me know how it goes,

Shlomi



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‎12-01-2020 05:11 PM

HP Recommended

There is no "Restore Wireless Settings" - there is "Restore Network Settings."

 

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‎12-01-2020 10:30 PM

HP Recommended

Yes, select the Restore Network Settings option and confirm, then follow the rest of the steps and let me know how it goes.



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