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‎10-16-2023 02:34 PM

HP Recommended
Product: HP LaserJet Pro M404n
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone,

 

Could someone please help me to find where I can download older firmware for our multiple HP Laserjet Pro n404m?

 

A few of these were recently upgraded and now we cannot use any other toner than HP. PLEASE HELP!

 

Thank you!

 

Shana

Category:
4 REPLIES 4

‎10-16-2023 11:35 PM

HP Recommended

Check first to see if you can turn off cartridge policy. 

 

Not sure if this will work with the 404 but worth a look: https://support.hp.com/ie-en/document/ish_7569532-7569576-16

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-17-2023 07:46 AM

HP Recommended

Good Morning Repairatrooper,

 

That was the first thing I tried, and I have tried everything. I am an IT Manager, and we have over 20 of these printers. This is big deal and will cost us if I have to go with a new brand. 

 

Thank you,

 

Shana

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‎10-17-2023 08:09 AM

HP Recommended

Question for you, do the toners you are trying to use have any chip on them at all? I see a lot of product coming out now where they expect you to remove the chip from a genuine cartridge and glue it on their cartridge. Even with protection turned off, I believe that you still need a chip on the cartridge. They do this to offer an even lower price on their product.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎10-17-2023 08:57 AM

HP Recommended

Yes, that was an issue I had address in the beginning. The toners I buy worked perfectly. I appreciate you trying to help!

 

The only option is to downgrade. 

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