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- HP Community
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- Printer Setup, Software & Drivers
- I need to download older driver because one program does not...

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09-28-2016 01:11 AM
Where I can find olderdriver which I can use 64bit windows 10,
because one program does not work with new driver.
Year could be 2014 or so.
Yours Timo
Solved! Go to Solution.
Accepted Solutions
09-29-2016 09:10 AM
@tisalmet
Thank you for replying with the details,
You might want to enable the device manager to show hidden devices by following the steps mentioned below:
To work around this behavior and display devices when you click Show hidden devices:
- Click Start, point to All Programs, point to Accessories, and then click Command Prompt.
- At a command prompt, type the following command , and then press ENTER:
set devmgr_show_nonpresent_devices=1
- Type the following command a command prompt, and then press ENTER:
start devmgmt.msc
- Troubleshoot the devices and drivers in Device Manager.
For more details: click here
Uninstall all printer related Softwares and drivers:
When you need to uninstall a driver completely, the best and safest method is to use the device’s uninstaller program (if it has one). If you added the device to your system through an installer (as is the case with most graphics card and sound card drivers, for instance), you can uninstall it just as you would any other program.
- Click Start, type Uninstall Program, and press Enter.
- In the Uninstall window, that appears, go through the list and find your device or drivers. Double-click the entry to begin the uninstallation process.
Sometimes devices won’t have an uninstaller, or the uninstaller will not appear in the list. In those instances, you can use the Device Manager to remove the driver completely.
- Click Start, type Device Manager, and press Enter.
- Find and double-click the category of the device whose driver you wish to uninstall (for example, the graphics card would be listed under Display Adapters).
- Right-click the device, and click Uninstall.
- Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.
- After the uninstallation is complete, reboot your computer as soon as possible.
Once the above steps are completed, click here to download the full feature software for your printer and follow the setup process to start using your printer again.
Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
09-28-2016 01:15 PM
Welcome to the HP Forums 🙂
I would like to take a moment and thank you for using this forum, it is a great place to find answers.
For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.
As I understand you want to get the last driver that had been working with all your applications and here's how you can do it:
To roll back to a previous version of a driver
Right-click the device for which you want to roll back to the previous version of the driver, and then click Properties.
Click the Drivers tab.
Click Roll Back Driver.
In the Driver Package rollback dialog box, click Yes.
Keep me posted for any other assistance you require and I hope you have a good day ahead,
Regards,
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
09-29-2016 05:24 AM - edited 09-29-2016 05:25 AM
There is Driver date: 06/21/2006 HP Color Laser Jet CP2020 Series PCL 6 driver.
I install it get old device command, but it does not work. It does no print example word .doc file
09-29-2016 09:10 AM
@tisalmet
Thank you for replying with the details,
You might want to enable the device manager to show hidden devices by following the steps mentioned below:
To work around this behavior and display devices when you click Show hidden devices:
- Click Start, point to All Programs, point to Accessories, and then click Command Prompt.
- At a command prompt, type the following command , and then press ENTER:
set devmgr_show_nonpresent_devices=1
- Type the following command a command prompt, and then press ENTER:
start devmgmt.msc
- Troubleshoot the devices and drivers in Device Manager.
For more details: click here
Uninstall all printer related Softwares and drivers:
When you need to uninstall a driver completely, the best and safest method is to use the device’s uninstaller program (if it has one). If you added the device to your system through an installer (as is the case with most graphics card and sound card drivers, for instance), you can uninstall it just as you would any other program.
- Click Start, type Uninstall Program, and press Enter.
- In the Uninstall window, that appears, go through the list and find your device or drivers. Double-click the entry to begin the uninstallation process.
Sometimes devices won’t have an uninstaller, or the uninstaller will not appear in the list. In those instances, you can use the Device Manager to remove the driver completely.
- Click Start, type Device Manager, and press Enter.
- Find and double-click the category of the device whose driver you wish to uninstall (for example, the graphics card would be listed under Display Adapters).
- Right-click the device, and click Uninstall.
- Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.
- After the uninstallation is complete, reboot your computer as soon as possible.
Once the above steps are completed, click here to download the full feature software for your printer and follow the setup process to start using your printer again.
Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.