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‎05-24-2025 05:42 PM

HP Recommended
Operating System: Microsoft Windows 11

I cannot get into my printer. I forgot my user name and password and no online solutions will unlock the printer controls.

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4 REPLIES 4

‎05-25-2025 08:48 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

This resource will show how to do a factory reset:

https://www.youtube.com/watch?v=zHpmnBHEpvA

 

For more resources on this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPgD-w-Vi1YgNM82aA53fkA-

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎05-25-2025 03:28 PM

HP Recommended

This does not work because a password was established on the printer and no matter what I have tried it asked for that password before it will proceed. I cannot bypass this feature.  

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‎05-27-2025 09:23 AM

HP Recommended

This does not work because a password was established on the printer and no matter what I have tried it asked for that password before it will proceed. I cannot bypass this feature.  

 

This does not work because a password was established on the printer and no matter what I have tried it asked for that password before it will proceed. I cannot bypass this feature.  

Reply
Was this reply helpful? Yes No

‎05-27-2025 09:24 AM

HP Recommended

This does not work because a password was established on the printer and no matter what I have tried it asked for that password before it will proceed. I cannot bypass this feature.  

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Was this reply helpful? Yes No
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