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‎05-24-2025 05:42 PM

HP Recommended
Operating System: Microsoft Windows 11

I cannot get into my printer. I forgot my user name and password and no online solutions will unlock the printer controls.

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4 REPLIES 4

‎05-25-2025 08:48 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

This resource will show how to do a factory reset:

https://www.youtube.com/watch?v=zHpmnBHEpvA

 

For more resources on this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPgD-w-Vi1YgNM82aA53fkA-

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP OfficeJet Pro 8020 8030 Printer series How to restore to Factory defaults
HP OfficeJet Pro 8020 8030 Printer series How to restore to Factory defaults
youtube.com/watch?v=zHpmnBHEpvA
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Reset to Factory Defaults for the
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‎05-25-2025 03:28 PM

HP Recommended

This does not work because a password was established on the printer and no matter what I have tried it asked for that password before it will proceed. I cannot bypass this feature.  

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‎05-27-2025 09:23 AM

HP Recommended

This does not work because a password was established on the printer and no matter what I have tried it asked for that password before it will proceed. I cannot bypass this feature.  

 

This does not work because a password was established on the printer and no matter what I have tried it asked for that password before it will proceed. I cannot bypass this feature.  

Reply
Was this reply helpful? Yes No

‎05-27-2025 09:24 AM

HP Recommended

This does not work because a password was established on the printer and no matter what I have tried it asked for that password before it will proceed. I cannot bypass this feature.  

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Was this reply helpful? Yes No
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