• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
Microsoft Windows 11

I cannot get into my printer. I forgot my user name and password and no online solutions will unlock the printer controls.

4 REPLIES 4
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

This resource will show how to do a factory reset:

https://www.youtube.com/watch?v=zHpmnBHEpvA

 

For more resources on this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPgD-w-Vi1YgNM82aA53fkA-

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Reset to Factory Defaults for the
HP Recommended

This does not work because a password was established on the printer and no matter what I have tried it asked for that password before it will proceed. I cannot bypass this feature.  

HP Recommended

This does not work because a password was established on the printer and no matter what I have tried it asked for that password before it will proceed. I cannot bypass this feature.  

 

This does not work because a password was established on the printer and no matter what I have tried it asked for that password before it will proceed. I cannot bypass this feature.  

HP Recommended

This does not work because a password was established on the printer and no matter what I have tried it asked for that password before it will proceed. I cannot bypass this feature.  

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.