I need to perform a region reset on my printer

[felipecrv]

I brought my printer to Brazil from Sweden and the new black cartridge I bought isn't compatible with it due to the region.

I have HP Smart software already installed on my macbook running macOS Sonoma.

[A_Gayathri]

Hi @felipecrv,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.