I need to unlock my printer, but I forgot the user name and password

[Ernesto51]

I need to unlock my printer, but I forgot the user name and password

[Kuroi_Kenshi]

Hi @Ernesto51,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restore Network Defaults:

• Touchscreen Models: Navigate to the printer's control panel, go to the "Wireless" or "Setup" menu, select "Network Setup," and then choose "Restore Network Settings" to reset the network settings.
• Button/LED Models: Press and hold the "Wireless" and "Cancel" buttons simultaneously until the power light blinks, then let go of the buttons.

Access Embedded Web Server (EWS):

• Ensure your printer is connected to the same network as your computer or device.
• Print a network configuration page from the printer's control panel to obtain the printer's IP address.
• Enter the IP address in a web browser to open the printer's Embedded Web Server (EWS).

Reset Administrator Password:

• Within the EWS, go to the "Security" tab and select "Administrator Settings."
• You may have the option to reset the password or set a new one. Follow the on-screen instructions to set a new password.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,