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‎02-02-2023 12:08 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

I have an HP OfficeJet Pro 8710 and it ran on USB connection, doing printing and scans controled by my computer flawlessly.  However, about two months ago it stopped printing color on several applications, and it will not scan except using the small printer window and with the image file only going to a USB chip stuck in the front of the printer.  After two hours of failed HP diagnostics, I find it will not print color when printing the test pages and I no longer even see an option to use USB and avoid wifi.  How can I proceed?

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1 REPLY 1

‎02-02-2023 06:33 AM

HP Recommended

 

     Hello George2302 ,

 

You will have to uninstall and install the new Full HP driver again:

 

 

HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories

40.15.1230_1115.8 MBMay 26, 2022Download

 

Uninstall the old driver in Control Panel, "Programs and Features", then remove

all occurrences in Program and Program X86, in Control Panel, right click on your old printer (If it is still there, chances are that it is no longer there) ''Remove'' if it is present.

Restart the PC, connect the printer to the mains, connect a USB cord on the PC side, on the printer you

will connect during installation ONLY when prompted.

Start installing your printer, by right-clicking on the Setup. downloaded driver exe, installed ''en

as administrator'', let the installation take place, at the end, restart the PC.

To create a shortcut on the Windows desktop, open Control Panel, right-click on your

new printer, create shortcut, on the desktop, yes.

A new shortcut has been created on the Windows desktop.

Turn on your printer, print a test page. That's it, your printer is working again.

 

    Excellent Day.

              

           

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Bernard42.
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