• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP DeskJet 2732 All-in-One Printer

I printed a few 5 x 7 photos several months ago and now my HP 2732 automatically defaults to that size when I attempt to print anything else. If I try to print a letter sized document, the printer gives an error message saying that the paper is mismatch, even though there is 8.5 x 11 paper that is loaded. When I press print, it will pull the paper and the spit out a blank page. The paper light comes on and then the "mismatched paper size" error shows in the HP Smart App. I've tried resetting the printer and changing the paper size in Settings. Nothing is working. I am ready to throw this printer away and buy a new one. This is beyond frustrating. I have to take my kids to Staples when they need to print their homework or other important documents. 

1 REPLY 1
HP Recommended

@Heavy83 

 

Welcome to the HP Community --

 

=================================

Printer - Load Paper

 

(Re)load the paper as instructed in the user manual.

User Guide 

Page 12

 

Next,

=================================

Printer - EWS - Tray and Paper

 

Tell the printer about the paper size / type using the Embedded Web Server (EWS)

User Guide 

Page 16

 

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

 

EWS – Browser – Tray and Paper Management

 

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

 

Tray and Paper – Paper Size / Paper Type / Paper Weight

 

Reminder

HP Smart Mobile requires that paper size / type is adjusted before the content is opened to be printed.

 

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

 

EWS provides access and control to check / adjust Tray and Paper Settings.

 

General Example - EWS - Tray and Paper

Retain_Printing_Preferences_19Retain_Printing_Preferences_19

 

Next,

=================================

Printer - Job Configuration

 

Example - HP Smart - Windows - Simple PDF Print

HP_Smart_Win_PDF_Print_8HP_Smart_Win_PDF_Print_8

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP DeskJet 2732 All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.