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- I printed a few 5 x7 photos using my HP 2732 printer and now...

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09-25-2023 12:33 AM
I printed a few 5 x 7 photos several months ago and now my HP 2732 automatically defaults to that size when I attempt to print anything else. If I try to print a letter sized document, the printer gives an error message saying that the paper is mismatch, even though there is 8.5 x 11 paper that is loaded. When I press print, it will pull the paper and the spit out a blank page. The paper light comes on and then the "mismatched paper size" error shows in the HP Smart App. I've tried resetting the printer and changing the paper size in Settings. Nothing is working. I am ready to throw this printer away and buy a new one. This is beyond frustrating. I have to take my kids to Staples when they need to print their homework or other important documents.
09-25-2023 10:22 AM
Welcome to the HP Community --
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Printer - Load Paper
(Re)load the paper as instructed in the user manual.
Page 12
Next,
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Printer - EWS - Tray and Paper
Tell the printer about the paper size / type using the Embedded Web Server (EWS)
Page 16
EWS > HP Document / How-to
Use the HP printer Embedded Web Server (EWS)
EWS – Browser – Tray and Paper Management
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper (Management)
Select / Adjust settings for Paper Size / Type
Model Dependent: Advanced section
Click Apply to save changes
Tray and Paper – Paper Size / Paper Type / Paper Weight
Reminder
HP Smart Mobile requires that paper size / type is adjusted before the content is opened to be printed.
Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.
EWS provides access and control to check / adjust Tray and Paper Settings.
General Example - EWS - Tray and Paper
Retain_Printing_Preferences_19
Next,
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Printer - Job Configuration
Example - HP Smart - Windows - Simple PDF Print
HP_Smart_Win_PDF_Print_8
=+=+=+=+=+=+=+=+=+=+=+=+=+=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
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HP DeskJet 2732 All-in-One Printer
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