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- Printer Setup, Software & Drivers
- I purchased an envy6400e printer and I am not registering an...

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09-23-2024 07:12 AM
Hi @Tbone2753,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP ENVY 6452e printer is connected to Wi-Fi but not printing, here are some steps you can try.
Check Printer Status: Make sure the printer is powered on and the display shows no error messages.
Restart Devices: Restart both your printer and the computer or device you are trying to print from.
Check the Print Queue:
- On your computer, go to Devices and Printers.
- Find your HP ENVY 6452e and double-click to open the print queue.
- Cancel any stuck print jobs and try printing again.
Update Printer Drivers:
- Ensure you have the latest drivers installed. You can download them from the HP Support website.
Check Wireless Connection:
- Confirm that the printer is connected to the same Wi-Fi network as your computer. You can usually check this on the printer's control panel.
Run HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor tool to troubleshoot printing issues.
Reinstall Printer: Remove the printer from your computer and add it again:
- Go to Devices and Printers, right-click your printer, and select Remove Device.
- Then, add the printer again.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator