I purchased an envy6400e printer and I am not registering an error msg but when I click on 'print'

[Tbone2753]

HP ENVY 6452e

The wifi is connected but it won't print

[Raj_05]

Hi @Tbone2753,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY 6452e printer is connected to Wi-Fi but not printing, here are some steps you can try.

Check Printer Status: Make sure the printer is powered on and the display shows no error messages.

Restart Devices: Restart both your printer and the computer or device you are trying to print from.

Check the Print Queue:

• On your computer, go to Devices and Printers.
• Find your HP ENVY 6452e and double-click to open the print queue.
• Cancel any stuck print jobs and try printing again.

Update Printer Drivers:

• Ensure you have the latest drivers installed. You can download them from the HP Support website.

Check Wireless Connection:

• Confirm that the printer is connected to the same Wi-Fi network as your computer. You can usually check this on the printer's control panel.

Run HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor tool to troubleshoot printing issues.

Reinstall Printer: Remove the printer from your computer and add it again:

• Go to Devices and Printers, right-click your printer, and select Remove Device.
• Then, add the printer again.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support