• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended

HP ENVY 6452e

The wifi is connected but it won't print

1 REPLY 1
HP Recommended

Hi @Tbone2753,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If your HP ENVY 6452e printer is connected to Wi-Fi but not printing, here are some steps you can try.

 

Check Printer Status: Make sure the printer is powered on and the display shows no error messages.

Restart Devices: Restart both your printer and the computer or device you are trying to print from.

Check the Print Queue:

  • On your computer, go to Devices and Printers.
  • Find your HP ENVY 6452e and double-click to open the print queue.
  • Cancel any stuck print jobs and try printing again.

Update Printer Drivers:

  • Ensure you have the latest drivers installed. You can download them from the HP Support website.

Check Wireless Connection:

  • Confirm that the printer is connected to the same Wi-Fi network as your computer. You can usually check this on the printer's control panel.

Run HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor tool to troubleshoot printing issues.

Reinstall Printer: Remove the printer from your computer and add it again:

  • Go to Devices and Printers, right-click your printer, and select Remove Device.
  • Then, add the printer again.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.