I recently unplugged my 8015e printer and when I plug it back in, I needed to set up again.

[Steve_466]

After unplugging and then reconnecting my 8015e

printer, I was instructed to complete printer set-up and have not been able to do this.  It was operating fine up to the time that i unplugged it.  How/ what is needed to complete the set up. i use the HP smart app and updated it but no success.  

[Steve_466]

Error code on this problem is:

Error Code: OW_4XX_OWSWS00001

[VikramTheGreat]

Hi @Steve_466,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand how frustrating it can be when your HP OfficeJet 8015e All-in-One Printer keeps prompting for setup, and you're unable to complete the process. Let’s work together to resolve this issue—I'd be happy to guide you through the necessary steps.

Please remove the Cartridges from the Printer if possible, and try a  Hard Reset, do keep us posted to help you better

** Hard reset :
1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Please uninstall the HP Smart app --> restart the Device, Wi-Fi router and printer --> install it back and check

Please update the Firmware from the link, this will help on how to update the firmware on the printer or devices.

Reset the Printer:

• Perform a factory reset of the printer. This will restore the printer to its original settings.
  • On the printer's control panel, go to Setup > Printer Maintenance > Restore > Restore Factory Defaults.

Reconfigure Printer on Network:

• If the printer is not properly connected to the network, it might show the "setup incomplete" message. Reconfigure the printer on your network:
  • On the printer's control panel, go to Setup > Network Setup > Wireless Setup Wizard and follow the prompts to connect the printer to your Wi-Fi network.
     

If still facing the issue, request you to please try the steps shared in the link: Click Here
 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support