I reset printer settings, printed alignment page, but my printer is still not printing anything else

[Ninesweet]

My printer can print out the smear and aligned cartridges pages but won’t print any of my print jobs I send it. It was completely fine.  I don’t know what has happened. I even restored the settings.  Help?

[Max3Aj]

@Ninesweet, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand your HP ENVY Inspire 7955e is printing alignment pages but not responding to other print jobs, even after a reset. Let’s walk through a few steps to get your printer back up and running:

Check Printer Status in HP Smart App

• Open the HP Smart app on your iOS device.
• Ensure the printer is online and not showing any errors.
• If it appears offline, try restarting both the printer and your iOS device.

Run a Print Quality Diagnostic

Since the alignment page prints, the hardware seems functional. Let’s check for ink or printhead issues:

• On the printer control panel, swipe down to open the Dashboard.
• Tap Setup > Printer Maintenance > Clean Cartridges.
• Follow the prompts and print the Print Quality Diagnostic Report.
• If needed, repeat the cleaning up to 3 times.

Check for Ink Smears or Low Ink

• Still in Printer Maintenance, select Clean Smear.
• Also, check ink levels from the HP Smart app or printer dashboard.
• Replace any low or empty cartridges with genuine HP ink.

Ensure Correct Print Settings

• On your iOS device, when printing:
  • Tap Share > Print.
  • Make sure the correct printer is selected.
  • Try printing a different document or photo to rule out file-specific issues.

Reset the Printer Again (if needed)

If the issue persists, try a full factory reset:

• On the printer, go to Setup > Printer Maintenance > Restore > Restore Factory Defaults.
• Confirm the reset and reconfigure the printer.

Restore HP ENVY Inspire 7200e, 7900e, OfficeJet Pro 8000e, 9000e printers | HP® Support
Reinstall the Printer in HP Smart

• Remove the printer from the HP Smart app.
• Re-add it by tapping the "+" icon and following the setup instructions.
• Ensure the printer is connected to the same Wi-Fi network as your iOS device.

You may refer to this document - HP ENVY Inspire 7200e, 7900e Printers - Color or black ink not printing, other print quality issues ...
 

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support