I try to sign on to HP Smart. The app will not connect.

[Purplephrog10s]

Can't seem to sign in to HP Smart so I can scan and copy.

[sandytechy20]

@Purplephrog10s

Welcome to the HP support community.

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

[Purplephrog10s]

Doesn't help me, I am using Chrome OS and the file will not execute. The file is designed for Windows 10.

[sandytechy20]

@Purplephrog10s

Provide the printer model number or the product number for further assistance.

[Purplephrog10s]

Printer Model is HP Deskjet Plus 4158.   [personal information removed]  Firmware Version is TOP1FN2116NR

I have further details if you need them.

Thank you in advance as the problem is perplexing,  I have decided to wash all the HP software off my system and reinstall the printer to see if I can at least get the HP Smart app to allow me to scan and copy. I also don't remember where I can tell the printer I want duplex print.  

[sandytechy20]

@Purplephrog10s

Yes, delete all HP software and install the HP Smart app and check if that works fine.

Keep me posted.

[Purplephrog10s]

Will do. Any ideas on where to specify that I want duplex printing ? 

[Purplephrog10s]

I have reinstalled HP Smart and HP Print Service Plugin. I then took m,y Chrome system down and brought it back up. As a stab in the dark I deactivated my VPN. I then reinstalled my printer. In order to finish reinstalling it HP Smart wanted me to connect, so instead of creating a new account I tried to sign in to my existing HP account. Same problem, HP Smart tells me to wait and I wait and wait and wait and nothing ever happens. My version of Chrome OS is 91.0.4472.114 (official build 64 bit).

In addition, I used the same procedures on my phone. Same result, HP Smart never signs me in. My version of Android is 10.

If this can't be solved there are functions of my printer I can't use. Therefore, I will have to return it. I would much rather solve this issue, but I can't be without a printer for very long.

Thanks for any help you can send my way.  

[sandytechy20]

@Purplephrog10s

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[Purplephrog10s · Accepted solution]

Too late. I worked on installing that printer for over a week. After receiving no support for a week, I returned it.