I used an online chat through the HP website. They charged my account for a year.I had said no

[netr0218]

the charge of the on-line chat that I used through the HP website, was   They charged my cc account after I had told them no.  I cannot get a credit from the bank, because there is no billing.

HP, can you help out a customer with this

[Dilip_18]

Hi@netr0218,

Welcome to the HP Support Community! I'd like to help!

I see you are looking for a Refund of the amount which was charged by the HP chat support for 1 year subscription. 

I apologize for the Inconvenience. As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for Refund issues.

Please reach out to the HP Technical Support team in your region regarding the Refund options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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