I've been trying for many days to install the HP Smart in my laptop but is not downloading, help!

[halm17]

I'm trying to re-install the printer drivers for HP ENVY PRO 6455 but is not downloading, the message I'm getting is that there is an error on their side and will have to try later, this has been happening since almost 2 weeks. Any help will be appreciated. 

[sandytechy20]

@halm17 

Welcome to the HP support community.

I understand that you are unable to install the HP Smart app, I am glad to assist you.

Ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the HP Smart app

Click here for the steps

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.