I’ve done all the set up steps, but my printer is still telling me setup is incomplete?

[Rosie1225]

I was just given this printer - I’ve gone through all the set up steps, the app on my phone says the printer is ready (until I go to print something), and the screen is still telling me that the set up process is incomplete? 

[A_Gayathri]

Hi @Rosie1225 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you were given this HP OfficeJet Pro 8034e, it’s possible that the previous owner didn’t fully complete the initial setup, or it may still be linked to an HP+ or Instant Ink account. Here are some troubleshooting steps to resolve the issue:

1. Check for Any Pending Setup Steps on the Printer Screen

• On the printer’s touchscreen, look for any prompts or steps that need completion.
• If there is a "Continue Setup" or "Finish Setup" option, follow it.

2. Reset the Printer to Factory Settings (Recommended)

Since you received this printer from someone else, a factory reset will ensure that any old settings are cleared.

• On the printer screen, go to:
  Settings → Printer Maintenance → Restore → Restore Factory Defaults
• Once reset, restart the setup process using HP Smart on your phone or computer.

3. Check HP Smart App Status

• Open the HP Smart app and check if it asks for any final steps.
• If the app says "Printer Ready" but you can’t print, try removing and re-adding the printer in HP Smart.

4. Ensure HP+ or Instant Ink is Not Causing Issues

• If the printer was previously enrolled in HP+ or Instant Ink, it might need to be reactivated or unenrolled before working properly.
• Check the HP Smart account to see if there are any pending activations.

5. Update Printer Firmware

• On the printer’s touchscreen:
  Settings → Printer Maintenance → Update the Printer
• A firmware update may resolve any setup issues.

6. Perform a Hard Reset

If the issue persists:

1. Turn off the printer.
2. Unplug it from power for 2-3 minutes.
3. Hold the power button for 30 seconds.
4. Plug the printer back in and turn it on.

After these steps, check if the setup incomplete message disappears. Let me know how it goes!

I hope this helps. 

Take care and have a good day.

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