I've setup wifi conx from laptop to OfficeJet 5255. Will print thru HP Smart butnot file

[djg11]

I just got an HP OfficeJet 5255 and ran the connection program HP Smart to setup wife connection. At the end of setup, the test page printed just fine but a document from computer will not print.  I made hard wire conx and it worked also.  I've tried using virtual help with no help....

[TEJ1602]

@djg11, Welcome to HP Support Community!

I see that you're unable to print from your computer to the printer. Let us try to isolate and resolve the issue-

Print and scan jobs can fail if a driver is not installed or there are connectivity or status issues.

• Driver not installed: To install the print driver, use the Diagnose & Fix feature in Resources or go to 123.hp.com.

• Poor network connection: The network connection between the printer and the app is poor, and the app is unable to accurately obtain the printer status. Move the printer and computer closer to the wireless router. Try printing even if the app continues to display "offline."

• No network connection: The printer is no longer connected to the network, or is not connected to the same network as your Windows device. Make sure the printer is connected to the same network as your device.

• The printer is in sleep power-saving mode: The printer is in sleep mode or in power-saving mode. Touch the printer control panel or press a button on the printer control panel to wake the printer, and then try printing even if the app continues to display "offline."

• The printer is off: Some printers have a feature to schedule a time to automatically turn off the printer. Make sure the printer is turned on and in a "ready" state, and then try printing even if the app continues to display "offline."

If the previous suggestions did not resolve the issue, go to Using HP Print and Scan Doctor (Windows).

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

Refer to the document HP Printers - Install and Use the HP Smart App (Windows 10) to learn more about using the App on Windows 10 OS.

Hope this helps! Keep me posted. 

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