• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎02-29-2020 12:00 PM

HP Recommended
Product: HP OfficeJet 5740
Operating System: Microsoft Windows 10 (64-bit)

I wish to connect my HP Officejet 5740 printer to my new Dell XPS 8930 Desktop, whose OS is; Windows 10/64 bit. According to the installation CD that came with the 5740 when I purchased it several years ago, the CD states it only goes up to Windows 8.1.

I searched the Software & Drivers section of this website using my new XPS, pertaining to available drivers for the 5740, and that webpage auto-recognized my computer as Windows 10/64bit. Below that O/S identification it listed all the available software/drivers . It recommended;   "HP5740 Officejet All-in-One Printer Series Full Feature Software & Drivers package, version 40.13,   146.7MB in size, release date;  4-16-2019, apparently for use in Windows 10/64 systems. The download is named;  OJ5740 Full Webpack  40.13.1176. Would this be the correct software & drivers set I need to download and install on my new Dell XPS 8930 to enable my 5740 to connect with this new XPS desktop. I have not installed any other printer software so far on this new desktop. I intend on connecting via USB, using the current USB cable that came with the 5740 when purchased. I don't intend to connect the printer wirelessly. Any information would be appreciated, thank you!!!

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-29-2020 12:40 PM

HP Recommended

The driver you listed is the correct one for the Offficejet 5740 under Windows 10 x64, you can download it from the link here.  After the file is downloaded click on the file to run the installer.  Do not connect the USB cable until the installer prompts you to connect the printer.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎02-29-2020 12:40 PM

HP Recommended

The driver you listed is the correct one for the Offficejet 5740 under Windows 10 x64, you can download it from the link here.  After the file is downloaded click on the file to run the installer.  Do not connect the USB cable until the installer prompts you to connect the printer.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎02-29-2020 02:50 PM

HP Recommended

Thank you very much!!!!

Was this reply helpful? Yes No

‎02-29-2020 04:31 PM

HP Recommended

I am glad I could help. 

 

Be sure to come back to the forum in the future if there is anything else you need help with.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎03-02-2020 10:56 AM - last edited on ‎03-02-2020 12:49 PM by Retired

HP Recommended

This solution solved my problem, as well. Thanks for your help!

 

____________________________

[edit] Avid hp enthusiast

Web Designer: Word Finder | Software Engineer | HP User
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.