I want to download the AH Smart app and connect my Printer without a cable or GPS

[JanaGern]

How can i connect my Printer with the HPSmart App without using my location? The PC and printer are already connected and I can print, but i cannot scan anything as the App wont work.

[Garp_senchau]

@JanaGern, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

To connect your HP Color LaserJet Pro MFP M283fdw with the HP Smart app without using your location service, you can follow the steps below. Though enabling location services is recommended to help find the printer, the essential functionality of connection and scanning should still work with the correct setup:

Ensure Network Connectivity:

• Confirm that both your printer and computer are connected to the same Wi-Fi network. This is crucial for the HP Smart app to detect your printer.

HP Smart App Installation:

• Ensure the HP Smart app is installed on your PC. You can download it from the Microsoft Store for Windows.

Sign into HP Account:

• Open the HP Smart app, and sign in to your HP account. This step is necessary to enable advanced features like scanning.

Add Printer:

• If your printer is missing from the home screen, click "Add Printer" or the "Add icon," and then follow the prompts to re-add your printer to the app. The app might prompt you to allow its use of location; you can decline this part.

Troubleshoot If Necessary:

• If the HP Smart app continues to have trouble connecting, restart both your printer and PC.
• Within the app, ensure Wi-Fi setup mode is active on the printer. You can restore network settings from the printer’s Control Panel if necessary.

Check Scanning Functionality:

• Attempt a scan through the HP Smart app. Ensure that the correct source (scanner glass or document feeder) has been selected.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,